Operations, Customer Service & Logistics Executive
Job Title: Operations, Customer Service & Logistics Executive
Company: Monfiora (monfiora.com)
Location: Kozhikode, Kerala
Job Type: Full-time, In office
Experience Level: Fresher / Experienced
About Monfiora
Monfiora is a 3D air freshener lifestyle brand present across India, UAE, and Malaysia. We're growing quick and looking for driven individuals to join our team in Kozhikode.
Role Overview
We're looking for someone to own the full operational loop — from order processing to customer communication to final delivery. This role is central to how smoothly Monfiora runs day to day.
Responsibilities
Coordinate daily operations, order processing, and dispatch
Manage inventory and stock tracking
Handle customer inquiries via WhatsApp, Instagram, and email
Resolve order issues, delays,
and complaints promptly
Coordinate with logistics/courier partners for timely delivery
Track shipments and update customers on order status
Liaise with vendors and suppliers as needed
Requirements
Strong organizational and multitasking skills
Explicit, professional communication (written and verbal)
Comfortable handling customer conversations directly
Basic knowledge of logistics/courier coordination is a plus
Proficiency in MS Office / Google Workspace
Candidates must be based in Calicut (Kozhikode) or nearby locality
Fresher or experienced candidates welcome