This is a full time in office role for a Telecalling Executive located in Bengaluru South.
The Telecalling
Executive will be responsible for managing inbound and outbound calls, addressing customer inquiries, providing information about the hospital's services, booking appointments, and maintaining accurate records of customer interactions. The role involves working closely with other departments to ensure a high level of service and satisfaction for all patients and visitors.
Qualifications
Excellent verbal communication and interpersonal skills
Experience in customer service, preferably in a healthcare setting
Ability to handle and resolve customer inquiries and issues professionally
Proficiency with call center software and telecommunication technologies
Valuable organizational skills and attention to detail
Ability to work independently and as part of a team
Fluency in English and local languages is preferred
A high school diploma or equivalent is required; additional qualifications in communications or customer service are a plus