Telecaller combines customer service, appointment scheduling, and direct or promotional sales for precious metals and gemstones.
Preferred candidate profile
Outbound & Inbound Calling: Handle incoming customer inquiries and make proactive outbound calls to prospective, existing, and high-net-worth clients.
Collection & Offer Promotion: Educate clients about recent jewellery arrivals (gold, diamond, Polki, antique, or bridal collections), festive offers, and promotional schemes.
Appointment Scheduling: Invite customers for store visits, private viewings, exhibitions, or personalized bridal consultations.
Lead Generation & Follow-ups: Follow up on leads generated via social media (Instagram, Facebook, WhatsApp Business) or walk-ins.
Customer Support & Query Resolution: Address questions regarding gold rates, making charges, certification (BIS Hallmarked / GIA certified diamonds), and return/exchange policies.
CRM & Data Management: Maintain accurate records of customer preferences, birthdays, anniversaries, call logs, and follow-ups in MS Excel or a CRM tool.
Digital Outreach: Coordinate messaging and client engagement through WhatsApp Business and digital channels.