To Manage the guest relations activities of the store and enhance customer satisfaction level through effective customer handling in line with the company Standard Operating Procedures (SOPs).
Responsible for all GR functions of the assigned store to monitor and upscale customer experience.
Understand, monitor, and record store footfall and customer walk-ins and develop plans to address them targeting customer delight.
Respond to any questions, needs, and desires of guests, and follow up to ensure their requests have been met with satisfaction.
Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities.
Conduct analysis on the customer data gathered related to pre-purchase, conversion,
footfall data, etc., and provide insights to improve the overall performance.
Manage event management activities during the store launch and product exhibitions.
Conduct competitor study and be fully informed on the products provided by the competitors to answer queries of customers.
Skills Required :
Floor Management
Excellent communicative and interpersonal abilities
Hospitality and Administration
Functional Area
Retail Sales
Location
Preet Vihar
State
Delhi
Country
INDIA
Educational Qualification
BA;B COM
Age
29
Experience
3 to 4 Years
Salary Range
25000 to 30000 (INR)
📌 Manager Guest Relations Preet Vihar (India)
🏢 Malabar Group
📍 India
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