Roles & Responsibilities
Assist with domestic and international flight reservations and ticket bookings.
Check flight availability, compare fares, and prepare quotations for customers.
Assist in flight ticket issuance under the guidance of senior team members.
Handle ticket cancellations, reissuance, date changes, and refund procedures.
Respond to customer enquiries through calls, emails, and WhatsApp.
Coordinate with airlines, consolidators, and suppliers regarding booking-related queries.
Assist in managing individual, corporate, and group flight bookings.
Verify passenger details, including names, travel dates, routes, and other booking information.
Maintain accurate booking records and prepare daily operational reports.
Coordinate with the Sales and other internal departments to ensure smooth operations.
Follow up on pending bookings, cancellations, and refund requests.
Perform other ticketing-related duties as assigned by the Reporting Manager.
Skills & Qualifications
Freshers are welcome to apply.
Basic computer knowledge and working knowledge of MS Excel.
Good verbal and written communication skills in English and Hindi.
Solid interest in the travel and tourism industry.
Willingness to learn GDS systems such as Amadeus, Galileo, or Sabre.
Positive coordination and customer-handling skills.
Robust attention to detail and accuracy.
Ability to work independently as well as in a team.
Positive attitude and willingness to learn new processes.
Preferred Candidate Profile
Candidates interested in building a career in the airline and travel industry.
Candidates with basic knowledge of flight ticketing or GDS will have an added advantage.
Training will be provided to suitable freshers.