State-Level Coordination and Operations
Act as the single point of contact for Tele-Law and Travel services across Rajasthan.
Coordinate with state and district teams, VLEs, service providers, and other stakeholders to ensure smooth operations.
Monitor day-to-day service delivery and ensure adherence to defined operational guidelines.
Address operational challenges and coordinate with the concerned teams for timely resolution.
Tele-Law Service Management
Coordinate with legal service providers, panel lawyers, and relevant stakeholders to facilitate Tele-Law services through the CSC network.
Monitor the scheduling and delivery of legal consultations and follow up on pending cases.
Support awareness and outreach activities to increase the adoption of Tele-Law services.
Track service utilization, identify operational gaps, and facilitate corrective actions.
Travel Services Management
Coordinate with travel service providers and internal teams to ensure effective delivery of travel-related services through CSCs.
Monitor bookings, service requests, cancellations, refunds, and customer grievances, wherever applicable.
Support VLEs in resolving service-related issues and improving customer experience.




Identify opportunities to improve service adoption and operational performance across the state.
Performance Monitoring and MIS Reporting
Track state-level performance, transaction volumes, service utilization, and revenue-related metrics for both verticals.
Prepare and submit regular MIS reports, performance dashboards, and progress updates to the reporting manager.
Analyse performance trends and recommend measures to improve service delivery and business growth.
Follow up with district teams on targets, pending issues, and operational deliverables.
Stakeholder Management and Grievance Redressal
Serve as the primary coordination point between the state team, CSC headquarters, district teams, VLEs, and external partners.
Monitor grievances and ensure timely resolution through the appropriate channels.
Conduct regular follow-ups with stakeholders to ensure compliance with service standards and timelines.
Support training, capacity-building, and communication initiatives for field teams and VLEs.
Business Development and Service Adoption
Identify prospects to increase awareness, adoption, and utilization of Tele-Law and Travel services across Rajasthan.
Support state-level campaigns, outreach initiatives, and VLE en

📌 Project Coordinator Ii Tele Law Ii Travel Jaipur
🏢 Common Service Centres (CSC)
📍 Jaipur