Roles and Responsibilities
Identify customer concerns and provide timely, effective support to resolve their queries.
Handle both inbound and outbound calls to understand customer needs, address inquiries, and generate sales opportunities.
Develop in-depth knowledge of the company's products and services and communicate information clearly and effectively to customers.
Respond promptly to customer queries and provide assistance whenever required.
Coordinate with multiple internal teams to ensure timely responses and effective resolution of customer inquiries.
Collect customer feedback to improve service quality and identify opportunities to upsell relevant products and services.
Achieve individual sales targets consistently and contribute to the overall sales objectives of the company.
Maintain accurate and up-to-date records of all customer interactions, calls, inquiries, and follow-ups.
Build positive customer relationships through excellent communication, active listening, and effective problem-solving.
Ensure customer satisfaction while identifying opportunities to promote and sell the company's products and services.
Skills and Requirements
Excellent communication and interpersonal skills.
Proficiency in Hindi and English is mandatory; knowledge of additional languages will be an added advantage.
Ability to handle both inbound and outbound calls confidently and professionally.
Robust customer service, problem-solving, and sales skills.
Target-oriented approach with a commitment to achieving individual sales targets.
Ability to manage customer inquiries and follow-ups efficiently.
Positive coordination and teamwork skills.
Willingness to work in rotational shifts.
Ability to adapt to a quick-paced work environment while maintaining high standards of customer service.