Job Title: Zscaler and Symantec Endpoint L3 Engineer
Location: Bengaluru
Years of Experience: 10+ Years
Job Summary: We are seeking a highly skilled Zscaler and Symantec Endpoint L3 Engineer with over 10 years of strong technical experience. The ideal candidate will possess in-depth knowledge of Zscaler Proxy and Symantec Endpoint solutions, demonstrating the ability to troubleshoot complex issues and provide expert-level support. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service to our clients.
Responsibilities:
Provide L3 support for Zscaler Proxy and Symantec Endpoint solutions, ensuring timely resolution of incidents and requests.
Analyze and troubleshoot complex technical issues related to Zscaler and Symantec products.
Collaborate with cross-functional teams to implement and optimize security solutions.
Develop and maintain documentation for processes, procedures, and technical specifications.
Conduct training sessions and knowledge transfer for junior team members.
Stay updated with the latest trends and advancements in Zscaler and Symantec technologies.
Participate in on-call support rotation as required.
Mandatory Skills:
Solid expertise in Zscaler Proxy.
Extensive experience with Symantec Endpoint solutions.
Proficient in troubleshooting and resolving complex technical issues.
Solid understanding of network security principles and practices.
Excellent communication and interpersonal skills.
Preferred Skills:
Experience with cloud security solutions.
Knowledge of other security tools and technologies.
Certifications related to Zscaler and Symantec products.
Familiarity with scripting languages for automation.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
10+ years of relevant experience in IT security and support.
Proven track record of working in a quick-paced environment.
If you meet the above qualifications and are passionate about providing top-notch technical support, we encourage you to apply for this exciting prospect.