SUMMARY
Customer Support Executive Voice Process (English + Hindi)
industry: ITES / BPO / Customer Support
Job Type: Full time Work From Office (WFO)
Job Overview
Cognizant is hiring enthusiastic and customer-focused candidates for its Voice Process. The role involves handling customer queries, moderating online listings, verifying information and ensuring accuracy and customer satisfaction.
Key Responsibilities
Handle customer interactions through voice support in English and Hindi.
Review and moderate online listings while maintaining 98%+ accuracy.
Ensure tasks are completed within defined SLA/TAT timelines.
Verify information and make accurate updates on map platforms.
Monitor individual performance and achieve assigned targets.
Maintain high customer satisfaction and minimize escalations.
Identify process improvement opportunities and report them to supervisors.
Requirements
Qualification: Any Graduate
Experience: Freshers and candidates with 0 11 months of experience.
Languages: Valuable English and Hindi communication skills.
Typing Speed: Minimum 30 WPM.
Computer Skills: Basic knowledge of computers and MS Office.
Basic knowledge of maps, navigation and geography is preferred.