Job Title: Customer Relationship Officer

Experience: Minimum 2 Years

Industry: Hospitality / Hotels / Vacation Rentals

Job Description:

We are looking for a proactive and customer-focused Customer Relationship Officer to manage guest interactions, build robust customer relationships, and generate bookings through calls and follow-ups.

Key Responsibilities:
Handle customer inquiries through calls, WhatsApp, and other communication channels.
Convert inquiries into confirmed bookings through effective sales techniques.
Build and maintain robust relationships with existing and prospective guests.
Follow up with leads and drive booking conversions.
Assist guests with booking-related queries and provide excellent customer service.

Required Skills:
Minimum 2 years of experience in customer relationship management or sales, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Robust sales, negotiation, and booking conversion abilities.
Customer-centric approach with good follow-up skills.
Ability to handle calls confidently and achieve sales targets.

📌 Customer Relations Officer Jaipur
🏢 Zivana By Peace House
📍 Jaipur