We are looking for a highly skilled and experienced professional to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have a robust background in customer experience management and excellent communication skills.

Roles and Responsibility
Provide exceptional customer support through various channels, including phone, email, and chat.
Utilize advanced support technologies and processes to achieve outstanding results.
Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
Develop and maintain thorough knowledge of products and services to effectively communicate with customers.
Analyze customer feedback and suggest improvements to enhance the overall customer experience.
Work in a fast-paced workplace,



meeting performance targets and deadlines.

Job Requirements
Minimum 2 years of experience in a related field, preferably in customer service or sales.
Strong understanding of customer experience management principles and practices.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a team environment and collaborate with others.
Robust attention to detail and ability to multitask.
Proficiency in using computer applications and software.
Experience working in a BPO or IT enabled services company.

📌 Bgv International Professional Malad
🏢 TP
📍 Malad