Providing Support to the customer in resolving queries and concern.
For Captive contact Centre of a premium bank.
Handles customer inquiries, provides account information, and assists with various banking transactions over the phone.
Cross selling/upselling/promoting the banking product is mandatory.
Positive communication skills (English/Hindi/Regional language as applicable).
Basic computer proficiency.
Ability to handle customer queries over the phone.
Problem-solving attitude, and customer-centric approach.