Job Summary

Work with the operations team to strategize, manage day-to-day operations and oversee the work flow.

Responsibilities
Verify data shared by enterprise users.
Prepare and provide MIS reports on a regular basis to enterprise users.
Liaise with enterprise users to understand their needs and demands.
Formulate Standard Operating Procedures (SOPs) to ensure consistency in internal processes.
Ensure adoption and adherence to SOPs by all members of the team.
Provide regular reports and updates to Senior Management.
Manage and motivate the team to achieve operational targets and goals.
Ensure that all responsibilities of the team are achieved within the prescribed deadlines.
Manage vendor relationships.
Ensure enterprise satisfaction and retention, source constructive feedback and relay it to the relevant teams.

Requirements
Minimum 2+ years' experience in operations.




Bachelor's degree in business administration, operations management or a related field.
Demonstrable knowledge of people management.
Previous work experience in legal / financial services / insurance industry is preferred.
Advanced proficiency in MS Excel and Word (eg. Vlookup, MailMerge, etc.).
Excellent oral and written communication skills.
Well organized and self-motivated.

Education
Education: Bachelors (Required).

Location

Mumbai

Job Type

Full time

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📌 Sr Operations Executive Mumbai (India)
🏢 Rapsys Tech Solutions
📍 India