Role & responsibilities
Make outbound calls to prospective customers and leads.
Understand customer requirements and provide relevant information.
Explain products/services, features, advantages, and processes clearly.
Counsel customers and convert leads into successful opportunities.
Conduct regular follow-ups with prospective customers.
Handle customer queries professionally and provide appropriate solutions.
Maintain accurate customer and call records in CRM.
Achieve daily, weekly, and monthly calling and conversion targets.
Coordinate with the sales team for lead conversion and customer onboarding.
Build robust customer relationships and ensure a positive customer experience