We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in quality analysis, preferably in an international setting.

Roles and Responsibility
Conduct thorough quality checks on customer interactions to ensure high standards.
Analyze data and trends to identify areas for improvement and implement changes.
Collaborate with team members to develop and implement process improvements.
Develop and maintain quality metrics and reports to track performance.
Provide coaching and feedback to team members to enhance their skills.
Identify and escalate issues or concerns to senior management as needed.

Job Requirements




Minimum 2 years of experience in quality analysis, preferably in an international setting.
Robust analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team.
Ability to adapt to changing priorities and deadlines in a fast-paced workplace.
Solid knowledge of quality principles and practices, with experience in implementing them.
Experience working with CRM/IT enabled services/BPO industry is preferred.

📌 Quality Analyst Gurugram
🏢 TP
📍 Gurugram