Senior Executive - Operations will play a key role in managing day-to-day operations, ensuring process efficiency, enterprise client satisfaction, and team performance. This role requires robust operational ownership, coordination with enterprise users, MIS reporting, SOP implementation, and people management.
Location: Mumbai
Job Type: Full time
Company: Presolv360
Responsibilities
Strategize and manage daily operational workflows in collaboration with the operations team
Verify data shared by enterprise users to ensure accuracy and completeness
Prepare and share regular MIS reports with enterprise users and internal stakeholders
Liaise with enterprise clients to understand requirements and service expectations
Draft, implement, and ensure adherence to Standard Operating Procedures (SOPs)
Provide regular updates and reports to Senior Management
Manage, motivate, and guide the operations team to meet targets and deadlines
Oversee vendor relationships and service delivery standards
Ensure enterprise satisfaction, retention, and effective feedback sharing with internal teams
Qualifications
Minimum 2+ years of experience in Operations
Bachelor's degree in Business Administration, Operations Management, or related field
Proven people management and team coordination skills
Prior experience in legal, financial services, or insurance industry preferred
Advanced proficiency in MS Excel
MS Word (VLOOKUP, Mail Merge, etc.)
Robust verbal and written communication skills
Highly organized, proactive, and self-motivated
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.