Job Description

RESPONSIBILITIES

● Understand the requirement on the recent Release enhancement co-operating with the Governance/Technology partners/Operations/Transformation teams

● Provide expert feedback on the design developed with respect to the recent enhancement

● Execute the User Acceptance Testing effectively by ensuring all the required test cases pertaining to the enhancement is covered

●Manage the Release across applications co-operating with multiple teams and adhering to the strict deadlines

● Align with the cross teams and document the Release as applicable

● Maintain an effective relationship with local and global Operations teams and our Technology partners in Application Development and Infrastructure to identify, manage and close issues.





● Participate in regular calls with App Dev and Infrastructure to assess the progress of Release and also discuss any issue/s that might impact Operations. Communicate the impacts to the Governance/Operations teams as required, facilitate the negotiation of any work around and represent/coordinate Operations during implementation activities.

● Ensure appropriate communication and escalation of issues to relevant senior stakeholders

● Manage a close relationship with Enablement, Process Owners and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded. High levels of customer satisfaction with product content must be met.

📌 Uat Support Specialist Vadodara
🏢 Nielseniq
📍 Vadodara