Responsibilities
Work with the operations team to strategize, manage day-to-day operations and oversee the work flow
Verification of data shared by enterprise users
Prepare and provide MIS reports on a regular basis to enterprise users
Liaise with enterprise users to understand their needs and demands
Formulate Standard Operating Procedures (SOPs) to ensure consistency in internal processes
Ensure adoption and adherence to SOPs by all members of the team
Provide regular reports and updates to Senior Management
Manage and motivate the team to achieve operational targets and goals
Ensure that all responsibilities of the team are achieved within the prescribed deadlines
Manage vendor relationships
Ensure enterprise satisfaction and retention, source constructive feedback and relay it to the relevant teams
Qualifications
Minimum 2+ years' experience in operations
Bachelor's degree in business administration, operations management or a related field
Demonstrable knowledge of people management
Previous work experience in legal / financial services / insurance industry is preferred
Well organized and self-motivated
Skills
Advanced proficiency in MS Excel and Word (eg. Vlookup, MailMerge, etc.)
Excellent oral and written communication skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.