Job Summary

Candidate would be responsible for creating sales quotes/booking trade orders in SAP ECC/ liaison with internal teams to answer customer queries, and managing other sub-processes.

Respond to product/service order fulfilment processes, customer service requests such as end-to-end order status management.

Manages and coordinates the end-to-end customer experience (from order to delivery) by applying broad knowledge of customer situations, company processes, financial requirements, and international compliance requirements related to customer sales order and product shipment.

Proficiency in using ERP Systems, such as SAP ECC, to manage and process orders/Quotes and bookings effectively.

Candidates should be proficient in English (Verbal and Written) communication skills.

Responsibilities
Resolves customer service issues for complex, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.




Experience of Order Management process Quote to Cash cycle is a must.

Requirements
Proficiency in English (Verbal and Written) communication skills.

Qualifications
Bachelors or Masters Degree or equivalent.
Post-graduate, certification, and/or license may be required.

Job Details
Job Function: Customer Service
This job has a full time weekly schedule.
Travel Required: No
Shift: Day
Duration: No End Date

Key Skills
SAP ECC
Order management
Quote to Cash
ERP systems
English communication
Customer service
Liaison with internal teams
End-to-end order status management
Multi-country account management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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