Travel Customer Support Executive / ReceptionistCompany: Nanda Travel NEIJob Location: Ghitorni, New DelhiWork Mode: Office-based initially | Work from home available after successful completion of training.Job DescriptionNanda Travel NEI, Current Delhi is looking for a responsible, friendly, and professional Travel Customer Support Executive to manage customer enquiries and provide assistance through phone calls, WhatsApp, and email.The selected candidate will be responsible for handling customer communications, assisting with travel-related enquiries, coordinating bookings, and ensuring excellent customer service.Key Responsibilities1. Customer Support – Phone CallsHandle incoming and outgoing customer calls.
Respond to enquiries about tour packages, flights, hotels, and activities.
Explain pricing, itineraries, inclusions, exclusions, and cancellation policies.
Follow up with potential customers.
2. WhatsApp & Text CommunicationRespond to customer enquiries through WhatsApp Business.
Share tour itineraries, quotations, and booking information.
Collect passenger details and assist with booking procedures.
Send booking updates and confirmations.
3. Email ManagementManage official company emails.
Respond to booking enquiries, amendments, cancellations, and refund-related queries.




Maintain professional written communication.
4. Booking & Operations CoordinationCoordinate with the operations team and travel suppliers.
Follow up on pending bookings and payments.
Maintain customer records and enquiry follow-ups.
Candidate RequirementsGood English and Hindi communication skills.
Basic computer knowledge.
Familiarity with Gmail, WhatsApp Business, MS Excel and Google Sheets.
Excellent telephone etiquette and customer-handling skills.
Ability to manage multiple enquiries simultaneously.
Previous experience in travel, tourism, hospitality, or customer service will be an advantage.
Work Location & Remote OpportunityInitial training and work will be conducted from our office in Ghitorni, Recent Delhi.
Candidates must complete the required training and demonstrate the ability to independently manage customer enquiries.
Work-from-home / Remote working opportunities will be available after successful completion of training and approval by management.

Note: Only shortlisted candidates will be contacted for the next stage of the recruitment process.Join Nanda Travel NEI and become part of our growing travel and tourism team!

📌 Assistant New Delhi (India)
🏢 Nanda Travel NEI
📍 India