Handle customer queries through phone calls, emails, WhatsApp and other communication channels. • Respond to customer questions regarding products, orders, payments, delivery and returns. • Provide accurate information about company products and services. • Resolve customer complaints professionally and within defined timelines. • Coordinate with internal teams for order tracking, delivery issues and escalations. • Maintain customer records and update interactions in the CRM system. • Follow up with customers to ensure satisfactory resolution of their concerns. • Collect customer feedback and share recurring issues with the relevant teams. • Maintain a polite, skilled and customer-friendly approach. • Meet customer satisfaction and response-time targets.