Key Responsibilities
Handle international customer queries through voice, chat, and messaging channels.
Manage complex customer issues, escalations, and provide timely resolutions.
Maintain high customer satisfaction (CSAT), quality (QA), first contact resolution (FCR), and turnaround time (TTR) metrics.
Manage high ticket volumes while ensuring accuracy, professionalism, and compliance with company policies.
Use AI-powered tools, chatbots, and AI copilots to enhance customer support efficiency.
Follow regulatory guidelines, data security standards, and internal processes.
Required Skills
Minimum 2+ years of international customer support experience.
Hands-on experience in international voice and chat/messaging support.
Prior experience in FinTech, banking, financial services, insurance, or crypto is preferred.
Basic knowledge or exposure to AI-powered customer support tools.
Excellent communication, problem-solving, and customer-handling skills.
Ability to manage multiple customer interactions and escalations effectively.
Work Details
Work Model: 100% Work from Office
Working Days: 5 days a week
Shifts: Rotational shifts with rotational week-offs
Location: Hyderabad
📌 International Customer Support Associate Secunderabad
🏢 Artech Infosystems Private
📍 Secunderabad
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