SaveSage is a fintech platform that helps users make smarter credit card decisions, optimise rewards, and maximise their credit card advantages.
Key Responsibilities
Handle customer queries and complaints via calls, emails, and chat.
Assist users with app navigation, onboarding, and feature-related issues.
Troubleshoot issues related to credit card tracking, transactions, and reward points.
Coordinate with Product and Tech teams to resolve complex issues.
Maintain records of customer queries, feedback, and resolutions.
Follow up with users to ensure timely resolution and customer satisfaction.
Identify recurring issues and share feedback to improve the user experience.
What we are looking for:
Bachelor's degree in any discipline.
0–1 years of experience in customer support. Freshers can apply.
Excellent verbal and written communication skills.
Robust problem-solving and interpersonal skills.
Customer-first attitude with attention to detail.
Basic knowledge of banking, fintech, or credit cards is an added advantage.
We are looking for immediate joiners.
How to apply:
Share your CV at [HIDDEN TEXT] with the subject line Customer Support Executive – Application.
📌 Customer Support Executive Gurugram
🏢 SaveSage
📍 Gurugram
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