Candidate Requirements :

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities
Handle inbound customer interactions via chat with professionalism and empathy.
Understand customer issues and provide accurate and timely resolutions.
Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
Document chat interactions clearly and accurately in internal systems.

Required Qualifications
0–2 years of customer service experience (chat support preferred).
Robust written communication skills in English.
Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications
Prior experience in chat-based customer support.
Exposure to healthcare, insurance, or managed care processes.
Familiarity with CRM tools or chat platforms.
Excellent typing speed and accuracy.

Educational Background Eligibility





Process only candidates with the following qualifications:
B.Sc.
B.Com.
B.A.
MBA

Do not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.

Typing Test

TypingTest.com – Complete a 60-second Typing Test.

Key Guidelines
Do not process candidates with international work experience or prior government employment.
Two non-productive recruiters from the Noida team will be assigned to handle BGV documentation.
Two dedicated BGV processors will be assigned in Hyderabad, including Haritha (tentative) and one additional resource (TBD).

Educational Documents Required
10th Marksheet
12th Marksheet
Degree Consolidated Marksheet
Provisional Certificate

Employment Documents Required
Offer Letter(s)
Experience Letter(s) from all previous employers
Last three months' salary slips from the latest employer (or

📌 Customer Service Representative Chat Support Gurugram (India)
🏢 Artech Infosystems Private
📍 India