Job Description

Role purpose

Lead and scale the SGS GBS center in Hyderabad, delivering high-quality, cost-effective and scalable services across multiple functions. The role combines hands-on operational leadership with building the capabilities, governance and culture required for sustainable growth.

Scope and reporting
Lead an organization of approximately 100 FTEs, expected to grow to 200–300 FTEs over the next two years.
Report to the Head of Global Business Services.
Position Hyderabad as a strategic delivery center within the global GBS network

Key responsibilities

Build and scale the center
Lead the expansion of the Hyderabad center, including organization design, workforce planning, recruitment, infrastructure and operational readiness.
Build a robust local leadership team and talent pipeline to support growth.

Lead operations and service delivery
Oversee multifunctional operations, ensuring consistent service quality,



efficiency and accountability against agreed SLAs and KPIs.
Lead the transition, integration and stabilization of current services.

Drive transformation
Advance process standardization, automation, AI and continuous improvement with global functional and process owners.
Improve productivity, scalability and operational maturity.

Manage performance and governance
Own the center budget, cost management, resource utilization and financial reporting.
Ensure compliance with Indian regulations, SGS policies and internal controls, while proactively managing operational risk.

Engage stakeholders and develop culture
Build trusted relationships with global leaders, business stakeholders and internal customers.
Foster an accountable, team-oriented and customer-focused culture, with strong engagement, development and retention.

📌 Head Of Gbs India Hyderabad
🏢 Sgs
📍 India