ITL USA Inc. is a U.S.-based international logistics and freight forwarding company, established in 2009, providing comprehensive, customized supply chain solutions to businesses worldwide. Our services include ocean and air freight, customs brokerage, container drayage, domestic transportation (FTL/LTL), warehousing and distribution, and cargo insurance.

ITL USA Inc. is registered with the U.S. Federal Maritime Commission (FMC) as an NVOCC (Non-Vessel-Operating Common Carrier) and is committed to delivering reliable, cost-effective, and customer-focused logistics solutions through its global network and experienced team.

We are looking for a Operations Manager. This is a full time role, in office and night shift position based in Gurugram.

Job Summary:

A detail-oriented Operations Supervisor with expertise in Logistics Operations across Sea, Air, and Land. Skilled in Export-Import Documentation, Managing first-mile and last-mile deliveries, Pricing strategies, and Carrier negotiations. Adept at ensuring seamless operations while maintaining excellent customer relationships and communication standards.

Key Responsibilities:




Oversee end-to-end Logistics Operations for US-based clients, including Sea, Air and Land transport.
Handle Export-Import documentation to ensure compliance with International trade regulations.
Coordinate and track first-mile and last-mile deliveries to meet client expectations.
Negotiate with Carriers to secure competitive pricing and terms.
Communicate effectively with customers to provide timely updates and address queries.
Maintain accurate records and documentation for all transactions and shipments.
Collaborate with team members to streamline processes and improve efficiency.

Key Skills:
Proficiency in export-import documentation and customs procedures.
Expertise in managing first-mile and last-mile logistics.
Solid negotiation skills for carrier pricing and contract management.
Excellent communication and interpersonal skills for customer handling.
Analytical mindset with attention to detail.
Relevant experience in logistics or back-office operations.
Familiarity with US logistics regulations and practices is a plus.

📌 Operations Manager Gurugram
🏢 ITL India
📍 Gurugram