Company Description Arkaya Associates LLP is a growing qualified services firm based in Bhubaneswar, focused on delivering reliable and efficient business solutions to its clients. The organization emphasizes strong client relationships, responsive service, and consistent communication to support business growth. Team members are encouraged to contribute ideas, collaborate, and develop their skills in a supportive workplace. Arkaya Associates LLP values integrity, accountability, and a customer-first mindset, making it a suitable workplace for individuals who enjoy direct client interaction and service-oriented roles.
Role Description This is a full-time, on-site Telecalling role based in Bhubaneswar. The Telecaller will contact existing and prospective clients, explain services, and respond to inquiries in a clear and professional manner. Responsibilities include making outbound calls, handling inbound calls, maintaining call records, and updating client information in internal systems. The role also involves following up on leads, scheduling appointments or meetings for senior staff, and sharing timely feedback from clients with the team. The Telecaller is expected to meet daily calling targets, adhere to call scripts and compliance guidelines,



and contribute to a positive client experience.
Qualifications
Candidates should possess robust verbal communication and active listening skills, with the ability to speak clearly and confidently over the phone.
Candidates should possess basic computer literacy, including experience with spreadsheets or CRM tools, and the ability to update and manage call logs accurately.
Candidates should possess customer service and relationship-building skills, with a focus on empathy, patience, and problem-solving for client queries.
Candidates should possess time management and organizational skills to handle call volumes, follow-ups, and documentation efficiently.
Candidates should possess the ability to work collaboratively with team members, accept feedback constructively, and adapt to process changes.
Fluency in English and local/regional languages used in Bhubaneswar is highly beneficial.
Prior experience in telecalling, customer support, or sales support is an advantage but not mandatory for motivated learners.
A minimum of a high school diploma or equivalent is preferred; additional coursework in communications or business is a plus.

📌 Telecalling Bhubaneswar
🏢 Arkaya Associates
📍 Bhubaneswar