Key Responsibilities

Call Handling & Warm Transfers: Manage incoming customer calls with a welcoming tone. Understand the customer's core needs and execute smooth, qualified "warm transfers" to the concerned person or department.

Product & Catalog Management: Develop a thorough understanding of our extensive product range. Actively assist the team in preparing, updating, and managing product catalogs.

Sales Support: Act as the backbone for the sales team. Assist with daily sales operations, follow-ups, and ensure customer requests are logged and addressed promptly.

CRM Management: Utilize CRM tools to track customer interactions, update caller details, and maintain accurate records of inquiries and transfers.

Continuous Learning: Actively study the business model, seasonal trends, and recent product lines to provide accurate information to callers and support the in-store team effectively.

Qualifications & Skills

Communication: Exceptional conversational skills in English, Hindi, and/or the local language.



Ability to speak clearly, listen actively, and build immediate rapport.

Technical Skills: Prior experience using CRM software and a positive grasp of basic computer applications (MS Office, cataloging tools).

Experience: Background in customer support, sales support, or front-desk operations is a strong plus.

Personal Attributes

Curious Mindset: A natural desire to learn about our products, understand how the business works, and figure out how to best solve customer queries.

Good Intent: Driven by a genuine desire to help customers and support colleagues. Empathetic, patient, and positive.

Detail-Oriented: Keen eye for detail, especially when helping prepare product catalogs and entering data into the CRM.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Provident Fund

Experience:
CRM: 2 years (Preferred)

Work Location: In person

📌 Crm Executive Kolkata (India)
🏢 Proviso Manpower
📍 India