Job Summary

The Assistant Team Leader – Travel supports the Team Leader in managing daily travel operations, supervising team members, ensuring customer satisfaction, and achieving business targets. The role involves handling travel-related queries, coordinating bookings, resolving customer issues, and maintaining service quality.

Key Responsibilities

· Assist the Team Leader in managing daily travel operations and team activities.

· Monitor team performance and ensure productivity targets are achieved.

· Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, and travel itineraries.

· Support domestic and international travel reservations, as required.

· Coordinate with airlines, hotels, travel vendors, and other service providers.

· Resolve escalated customer complaints promptly and professionally.

· Train and guide team members on travel processes, systems, and customer service standards.

· Monitor quality, attendance, adherence, and service-level agreements (SLAs).





· Prepare daily, weekly, and monthly performance reports.

· Ensure compliance with company policies and travel industry procedures.

· Support the Team Leader in meeting customer satisfaction and operational targets.

Required Skills and Qualifications

· Experience in the travel and tourism industry or travel operations.

· Knowledge of flight reservations, ticketing, cancellations, and refunds.

· Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo, where applicable.

· Valuable communication, leadership, and problem-solving skills.

· Ability to handle escalations and manage team performance.

· Proficiency in MS Office and reporting tools.

· Robust customer service and time-management skills.

Experience: Typically 1–3 years in travel operations or a similar role, with some team-handling experience preferred.

📌 Assistant Team Leader Us Travel Gurugram (India)
🏢 Wizfair Travels
📍 India