Job Purpose

To manage the hospital reception and OPD operations efficiently by providing excellent patient assistance, appointment scheduling, registration, billing coordination, and smooth patient flow.

Key Roles & Responsibilities
Patient Registration: Register new and existing patients and maintain accurate patient records.
Appointment Management: Schedule, confirm, and reschedule OPD appointments.
Patient Assistance: Guide patients and attendants regarding doctors, departments, consultation rooms, and hospital facilities.
OPD Coordination: Coordinate with doctors, nursing staff, and other departments for smooth patient flow.
Billing & Payments: Coordinate OPD consultation billing and payment collection as per hospital policy.
Telephone Handling: Attend incoming calls and provide accurate information to patients.
Documentation: Maintain OPD registers, patient files, and daily records.
Waiting Time Management: Monitor patient waiting time and coordinate to minimize delays.
Complaint Handling: Handle patient queries politely and escalate complaints to the concerned authority.
Discharge & Follow-up Coordination:



Assist patients with follow-up appointments and related OPD instructions.

Required Qualifications
Minimum 12th Pass / Graduate.
Diploma or certification in Hospital Administration is preferred.
Basic computer knowledge (MS Office, HIS/HMS software).
Valuable communication skills in English, Hindi and Punjabi.

Required Skills
Valuable interpersonal and communication skills.
Patient handling and customer service.
Time management and multitasking.
Professional behaviour and positive attitude.
Ability to work under pressure.
Basic billing and computer operating skills.

Experience
1–2 years of experience in hospital reception / OPD is preferred.

Key Performance Indicators (KPIs)
Accuracy of patient registration.
Patient satisfaction and feedback.
OPD appointment management.
Minimum patient waiting time.
Accuracy of billing and documentation.
Skilled behaviour and coordination.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receiptionist Jalandhar
🏢 BBC Heart care (Pruthi Hospital)
📍 Jalandhar