Key Responsibilities
Establish delivery governance, service reviews, operational scorecards and escalation paths.
Own SLA/KPI performance, staffing health, productivity, quality, risk and customer satisfaction.
Coordinate tower directors and shared services to resolve cross-tower constraints.
Lead major incident, delivery recovery and continuous-improvement programmes.
Ensure commitments are supported by approved scope, dependencies, baselines and change control.

Experience And Capability Requirements
18+ years in global delivery leadership with large multi-tower teams.
10+ Years in KPO Delivery senior role is MANDATORY
Experience in healthcare analytics, data platforms, managed services or comparable KPO environments.
Robust quality, governance, financial and workforce-management capability.
Track record of building high-performing leadership teams.

Core competencies
Executive stakeholder management
Structured problem solving and decision-making
Quality, risk and governance discipline
Transparent written and verbal communication
Leadership-team development
Commercial and operational judgement

Program Management, Hospital & Clinical Operations

📌 Director Program Management Bengaluru (India)
🏢 Happiest Minds Technologies
📍 India