Job Summary:

We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats.
Address customer inquiries, complaints, and provide solutions promptly.
Maintain records of customer interactions and transactions.
Provide accurate product/service information to customers.
Process orders, applications, and requests.
Follow up with customers for feedback and resolution.
Coordinate with internal teams to ensure customer satisfaction.
Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).

Requirements
Skills:
Consistent attendance, punctuality, and adherence to assigned schedules.
Self-motivated, disciplined, and adaptable approach to work.
Robust customer service orientation with a qualified and courteous approach.
Excellent written and verbal communication skills.
Proficiency in chat handling and customer correspondence.




Strong voice-based customer handling and call management skills.
Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.
Strong problem-solving and decision-making abilities.
Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.
Ability to work effectively in a target-driven and team-oriented environment.
Personality Traits:
Customer-focused with a positive attitude.
Patience and empathy in handling customer concerns.
Ability to multitask and work under pressure.

Benefits

Benefits
Competitive salary
Opportunity to work with the fastest growing Dental brand
Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow
Qualified learning and development opportunities
Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams
Opportunity to develop skills in customer relationship management, problem-solving, and case resolution
Supportive and team-oriented work environment
Opportunity for career growth and increased responsibilities based on performance

📌 Customer Care Executive New Delhi
🏢 Nameless
📍 New Delhi