Company Description Gurukripa BPO Services is a business process outsourcing company that focuses on delivering reliable customer support solutions for clients across various industries. The organization emphasizes responsive service, clear communication, and productive handling of customer queries. Team members work in a structured environment with defined processes and support tools to resolve issues quickly. Gurukripa BPO Services offers opportunities to develop professional skills in customer interaction, problem-solving, and service quality. The company values integrity, accountability, and a commitment to customer satisfaction.
Role Description This is a full-time, on-site Customer Support Executive role based in Jabalpur. The Customer Support Executive will handle inbound and outbound customer interactions through phone, email, chat, or other online support channels. Daily responsibilities include responding to inquiries, providing information about products or services, resolving issues, and escalating technical or complex problems to appropriate teams. The role involves maintaining accurate records of customer interactions, following standard operating procedures, and meeting defined service-level targets.



The Customer Support Executive will collaborate with colleagues and supervisors to improve customer satisfaction and ensure consistent, high-quality service delivery.
Qualifications
Candidates should possess robust Customer Support and Customer Service skills for managing inbound and outbound interactions.
Candidates should possess skills in Customer Satisfaction and Online Support to ensure positive experiences across digital channels.
Candidates should possess abilities in Technical Support to troubleshoot basic issues and coordinate with technical teams when needed.
Candidates should possess clear verbal and written communication skills and an approachable, qualified manner.
Candidates should possess basic computer literacy, familiarity with CRM or ticketing tools, and the ability to learn new systems quickly.
Candidates should possess problem-solving abilities, attention to detail, and the capacity to work in a structured, target-driven setting.
Prior experience in BPO, call center, or customer-facing roles is beneficial; a high school diploma or equivalent is typically required, with higher education in any discipline considered an advantage.

📌 Customer Support Executive Jabalpur (India)
🏢 Gurukripa BPO services
📍 India