A. Jewellery Receiving & Processing
Receive jewellery and diamond parcels from customers.
Verify jewellery details, item descriptions, weights and quantities.
Ensure proper tagging and identification of each jewellery item.
Enter received jewellery details accurately into the laboratory software.
Coordinate with the grading team for timely processing.
B. Data Entry & Documentation
Prepare invoices, bills and delivery documents.
Maintain accurate records of customer details and jewellery transactions.
Update diamond and gemstone details in the software and Excel sheets.
Maintain daily inward and outward registers.
Ensure proper documentation and filing of certification reports.
C. Certification & Quality Coordination
Coordinate with diamond graders and quality checking teams.
Verify certificate details before printing and delivery.
Ensure certificate numbers, barcodes and QR codes are correctly updated.
Coordinate for laser engraving and certificate-related activities.
Report discrepancies in jewellery details, stone counts or certificate information to the concerned supervisor.
D. Customer & Branch Coordination
Coordinate with the front office and customer service team.
Provide updates regarding jewellery processing and delivery status.
Handle internal communication with other branches and departments.
Ensure timely movement and protected handover of jewellery parcels.
E. Dispatch & Inventory Management
Prepare jewellery parcels for delivery.
Verify jewellery items against invoices and delivery documents.
Maintain proper records of dispatched and received items.
Ensure jewellery and certificates are handed over to the authorised person.