About Nikah.com

Nikah.com is a marriage-focused matrimonial platform serving the global Muslim community. We are committed to providing a safe, respectful, and user-friendly matchmaking experience.

Job Title: Customer Support Specialist

Location: Adyar, Chennai, Tamil Nadu

Job Type: Full time, Permanent

Work Mode: In office

Experience: Minimum 2 years

Job Responsibilities
Handle customer queries through phone calls, WhatsApp, and email.
Assist customers with registration, login, OTP, and account-related issues.
Guide customers regarding membership plans, payments, and profile management.
Explain platform features, search options, and privacy settings.
Handle customer complaints professionally and provide timely solutions.
Maintain customer interaction records and follow up on pending queries.




Coordinate with technical and operations teams to resolve customer issues.

Required Skills
Robust communication skills in Tamil and English.
Minimum 2 years of experience in customer support or customer service.
Good telephone etiquette and interpersonal skills.
Basic computer knowledge and familiarity with email and WhatsApp.
Patience, problem-solving ability, and a customer-friendly attitude.

Additional Languages (Preferred)

Malayalam, Urdu, Hindi, Arabic, or Kannada.

Work Location: Nikah.com Office, Adyar, Chennai.

Interested candidates can apply through LinkedIn with their updated resume, relevant experience, and language proficiency details.

📌 Customer Support Specialist Chennai
🏢 Nikah.com
📍 Chennai