The Inside sales Associate is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.
Key Responsibilities
Handle customer inquiries and support requests via phone call.
Build and maintain strong relationships with existing and potential customers.
Provide accurate information regarding company products and services.
Resolve customer complaints efficiently and escalate issues when necessary.
Follow up with customers to ensure satisfaction and encourage repeat business.
Achieve assigned sales targets and performance objectives.
Schedule appointments and coordinate with stores or service centres.
Maintain customer records and update relevant information in the system.
Ensure a positive customer experience throughout the customer journey.
Required Skills & Qualifications
Excellent communication skills in English (additional languages are an advantage).
Solid interpersonal and relationship-building skills.
Basic sales and negotiation skills.
Customer-focused mindset with a service-oriented approach.
Strong problem-solving and conflict-resolution abilities.
Key Competencies
Effective Communication and Active Listening
Customer Handling and Relationship Management
Time Management and Prioritization
Team Collaboration
Adaptability and Flexibility
Preferred Attributes
Prior experience in customer service, customer support, or sales roles.
Basic technical knowledge and understanding of customer support processes.
Ability to work efficiently in a rapid-paced environment.
Positive attitude with a willingness to learn and grow.
Why Join Us?
Competitive salary package.
Growth and career advancement opportunities.
Agile and collaborative work environment.
Opportunity to develop customer relationship and sales expertise.
Experience :
Inside sales: 1 year (required)
Work Location: In person
Pay: ₹30,000.00 - ₹35,000.00 per month
Experience :
Sales: 1 year (preferred)
Work Location: In person
📌 Inside Sales Executive Indiranagar
🏢 IFIX India
📍 Indiranagar
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