Details :Assisting customers and potential customers with their queries and requests. Resolving customer complaints. Incharge of building and maintaining positive relationships amidst customers and all external stakeholders.
Key Responsibilities
Answering inquires
Resolving issues
Managing customer accounts
Coordinating with relevant departments to successfully resolve consumer conflict
Required qualifications :
Proficient in English and Tamil
Qualification preferred :
Previous experience working with ecommerce brands (preferred, not required)