Key Responsibilities
Sales & Business Development
Lead Generation : Identify and reach out to prospective clients needing shipping, warehousing, or freight forwarding services.
Account Management : Maintain and grow existing client accounts by providing exceptional service and identifying upsell prospects.
Quoting & Negotiation : Prepare freight quotes, negotiate rates with carriers, and finalize service contracts with clients.
Market Analysis : Monitor industry trends and competitor pricing to ensure market competitiveness.
Logistics & Operations
Shipment Tracking : Monitor the status of orders from origin to destination, providing real-time updates to clients.
Carrier Coordination : Schedule pickups and deliveries with trucking companies, airlines, or ocean carriers.
Documentation : Prepare and review essential documents, including Bills of Lading (BOL), commercial invoices, and customs paperwork.
Problem Resolution : Proactively manage delays, damages, or logístical bottlenecks to minimize impact on the client.