Role Overview : We are looking for a proactive Customer Support Executive to enhance customer satisfaction and retention. You’ll handle queries, order tracking, returns, and feedback while ensuring a seamless experience across multiple channels.
Key Responsibilities :
Address concerns like order status, complaints, leakages & delivery issues.
Handle queries (address verification, product usage, advantages) quickly and efficiently.
Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns.
Engage with loyal customers for testimonials & events.
Help reduce cart abandonment by resolving purchase hesitations.
What We’re Looking For :
0 - 1.5 years of customer support experience (E-commerce/FMCG preferred).
Robust communication skills in English & Hindi (verbal & written).
Ability to handle escalations professionally with a customer-first approach.
Familiarity with CRM & ticketing systems is a plus.
Passion for customer service & relationship-building
If you're eager to create meaningful customer experiences, we'd love to hear from you!
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Cse Customer Support Executive Ahmedabad
🏢 HoneyVeda
📍 Ahmedabad
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