Key Responsibilities :
Develop and maintain solid relationships with existing and potential customers
Handle customer queries, complaints, and feedback in a timely and professional manner
Maintain and update customer records in CRM systems
Follow up with clients to ensure satisfaction and identify upselling opportunities
Coordinate with internal teams to resolve customer issues
Prepare reports on customer interactions and performance
Requirements :
Proven experience in customer service or CRM role preferred
Excellent communication and interpersonal skills
Basic knowledge of CRM software and MS Office suite