About the role You will be the link between the General Manager and the day-to-day team. You resolve what can be resolved, and bring the GM only what truly needs him, with the full picture. You get real decision authority from your first day.

What you will do
Be the first point of escalation for the purchase, billing, collections and office teams: queries, conflicts and day-to-day problems
Track attendance and punctuality, and follow up with staff directly
Handle customer escalations on documents, test certificates, dispatch and delays, and see each one through to closure
Keep the Vapi plant (production, QA/QC) and the Mumbai office aligned on orders, dispatch and paperwork
Review raw material purchase orders that fall outside the approved vendor list or lowest quote, and take them to the GM for sign-off
Make sure the team follows agreed processes and uses the current CRM and workflow tools, and flag gaps
Sort the general office inbox and route items to the right person
Send the GM a short weekly report on open issues, delays and staff matters

What we are looking for
6 to 10 years in operations,



administration or team coordination, ideally in manufacturing, construction chemicals, building materials or contracting
Experience leading or coordinating people without a formal chain of command
Comfort with Excel, email and everyday use of CRM or workflow tools
Fluent in English and Hindi; Gujarati is a plus
Firm but fair, with a calm manner when working with colleagues who have been with the company for many years
Positive judgement: you know what to handle yourself and what to escalate

What success looks like in six months
Routine staff issues are settled without reaching the GM
Attendance and punctuality visibly improve
Customer escalations close within an agreed turnaround
The team uses the new systems daily

What we offer
Real authority and direct access to the GM
A chance to shape how a growing business runs
Competitive pay based on experience

Pay: ₹35,000.00 - ₹60,000.00 per month

Advantages:
Paid sick time
Provident Fund

Work Location: In person

📌 General Manager Operations Mumbai
🏢 Jawadwalas Constructions
📍 Mumbai