Roles of a Service Advisor plays an significant role in ensuring excellent customer service and achieving positive feedback in service objectives. The key roles include:
Customer Assistance: Welcome customers and understand their requirements.
Provide information about products and services.
Guide customers in making purchase decisions.
Sales Promotion: Promote products, offers, and schemes.
Upsell and cross-sell products to increase sales.
Support the achievement of sales targets.
Product Demonstration: Explain product features, advantages, and usage.
Conduct product demonstrations when required.
Floor Management: Maintain proper product displays and merchandising.
Ensure the showroom or sales floor remains clean and organized.
Monitor product availability on the floor.
Customer Relationship Building:



Develop positive relationships with customers.
Handle customer concerns and provide appropriate solutions.
Encourage repeat visits and customer loyalty.
Coordination: Work closely with sales, inventory, and service teams.
Assist in promotional activities and events.
Reporting and Documentation: Maintain records of customer inquiries and sales activities.
Provide regular updates to supervisors or management.

A Service Advisor acts as the primary point of contact between the customer and the organization, helping to enhance customer satisfaction and contribute to business growth.

📌 Automotive Service Advisor Puri
🏢 KAMTRA AUTOMOTIVE PRIVATE
📍 Puri