Key Responsibilities
● Handle customer queries related to telecom services, billing, plans, and account-related concerns.
● Address customer complaints and provide effective resolutions to ensure a positive customer experience.
● Understand customer requirements and recommend suitable plans, upgrades, and additional services.
● Manage customer objections and contribute to customer retention.
● Maintain accurate records of customer interactions and resolutions.
● Meet defined customer service, quality, and upselling performance targets.
📌 International Voice Process Agent Bengaluru (India)
🏢 Mollify
📍 India