Job Title: Customer Service & Order Operations Executive

Key Responsibilities:
Track all customer orders from dispatch until successful delivery.
Maintain a daily order tracking sheet with details of:
Order dispatched
Expected delivery date
Delivery status
Undelivered or delayed orders along with reasons
Follow-up actions taken
Coordinate with courier partners to resolve delivery delays and customer complaints.
Maintain records of customer communications and ensure timely resolution of issues.
Track customer payments, including both Cash on Delivery (COD) and Prepaid orders.
Reconcile COD collections and prepaid receipts with daily sales records.
Maintain accurate records of daily transactions, collections, pending payments, and refunds (if any).
Prepare daily and weekly reports on order status,



deliveries, pending orders, collections, and customer issues.
Coordinate with the warehouse and accounts team to ensure smooth order processing and payment reconciliation.

Skills Required:
Valuable communication and customer handling skills.
Proficiency in Microsoft Excel/Google Sheets.
Ability to maintain accurate records and follow up on pending orders.
Basic accounting and payment reconciliation knowledge.
Positive organizational skills and attention to detail.
Ability to multitask and work independently.

Pay: From ₹10,000.00 per month

Work Location: In person

📌 Job Title: Customer Service & Order Operations Executive Vasai Virar (Vasai-Virar)
🏢 JVC Ventures
📍 Vasai-Virar