Job Description: Head of Operations – FinTech / BFSI

Experience: 7–10 years preferred
Reporting To: COO / CEO
Location: Noida

Role Overview

We are looking for an experienced Head of Operations to lead and scale end-to-end operations across our FinTech/BFSI business. The candidate will be responsible for operational excellence, process optimization, regulatory compliance, risk management, and customer service delivery.

Key Responsibilities
Lead end-to-end operations, ensuring efficiency, accuracy, and timely service delivery.
Streamline processes, implement SOPs, and drive automation and operational excellence.
Ensure compliance with applicable RBI guidelines, KYC/AML norms, and internal controls.
Manage operational risks, audits, reconciliations, escalations, and service-level agreements.
Collaborate with Technology, Risk, Compliance, Finance, and Business teams to support growth.
Monitor operational KPIs, MIS, productivity, costs, and turnaround times.
Build, lead, and mentor high-performing teams.
Manage external partners, vendors,



banks, and financial institutions, as applicable.

Qualifications & Experience
Graduate in Business, Finance, Commerce, or a related field; MBA preferred.
12–18 years of experience in FinTech, BFSI, banking, NBFC, digital lending, or payments operations.
Proven experience in team leadership, process improvement, operational controls, and business scaling.
Solid knowledge of financial services processes, regulatory requirements, MIS, and automation tools.
Excellent leadership, analytical, problem-solving, and stakeholder-management skills.

Key Performance Indicators
Operational efficiency and turnaround time.
Cost optimization and productivity improvement.
Compliance and audit performance.
Process accuracy and service quality.
Customer satisfaction and team performance.

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Operations Head Fintech Bfsi Noida
🏢 Emerald Business Ventures
📍 Noida