Key Responsibilities
Welcome and greet guests warmly upon arrival.
Manage table reservations, walk-ins, waiting lists, and guest seating.
Coordinate with the service team and managers for smooth guest experiences.
Handle guest queries, feedback, and complaints professionally.
Build relationships with regular guests and VIP customers.
Assist in managing guest birthdays, celebrations, and special requests.
Maintain guest records and reservation details.
Support promotions, events, and customer engagement activities.
Ensure qualified grooming, hospitality standards, and courteous communication.