Designation: Customer Support Executive
Process: Blended Process (Voice + Non-Voice)
Location: Navi Mumbai
Experience: Minimum 6 Months
Qualification: 12th Pass / Graduate
Shift: 24×7 Rotational Shifts
Shift Duration: 9.5 Hours
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Salary: Up to ₹4.8 LPA
We are looking for motivated and customer-focused professionals to join our team as Customer Support Executives. The selected candidates will be responsible for handling customer queries through multiple support channels and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle customer queries through calls, emails, chats, and other support channels.
Provide accurate information and resolve customer concerns professionally.
Maintain a high level of customer satisfaction.
Follow company policies, processes, and quality standards.
Escalate complex issues to the appropriate team when required.
Maintain accurate records of customer interactions.
Meet assigned productivity, quality, and performance targets.
Ensure skilled and effective communication with customers.
Eligibility & Requirements
Minimum 6 months of relevant experience in Customer Support / BPO / Voice / Blended Process.
Candidates must be 12th Pass or Graduate.
Good verbal and written communication skills.
Basic computer knowledge.
Comfortable working in 24×7 rotational shifts.
Comfortable working 9.5-hour shifts.
Willingness to work 5 days a week with 2 rotational week offs.
Strong customer-handling and problem-solving skills.
Ability to work effectively in a rapid-paced workplace.