Key Responsibilities
Handle customer inquiries related to air & sea freight shipments.
Coordinate with shipping lines, airlines, transporters, and customs brokers.
Manage booking confirmations, shipment tracking, and delivery updates.
Prepare and verify shipping documents (BL, AWB, Invoice, Packing List, etc.).
Ensure compliance with customs regulations and international trade laws.
Monitor shipment milestones and proactively resolve delays or issues.
Maintain strong relationships with clients and overseas agents.
Update internal systems with shipment status and documentation.
Support billing, invoicing, and payment follow-ups.
Ensure SLA adherence and maintain customer satisfaction levels.
Robust knowledge of Air Freight & Sea Freight operations
Understanding of import/export documentation
Familiarity with Incoterms and customs procedures
Job Types: Full time, Permanent
Advantages:
Cell phone reimbursement
Health insurance
Provident Fund