Roles Responsibilities
Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.
Troubleshoot, validate, and report customer-submitted bug reports.
Provide Support Fix to customer for AEM, if changes are trivial.
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Acts as a customer advocate ensuring all customers' voices are heard.
Liaise with engineering/product management to ensure customers' desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers




Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing current and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned
Either a Bachelor's or Master's degree in Computer Science
Hands on experiences in JAVA+CMS
Educational RequirementGraduate
Preferred SkillsTechnology->Java->Java - ALL,Technology(IBPO)->Open System->Linux,Technology->Content Management->Opentext CMS
Service LineBPO TSO

📌 Technical Process Lead Bengaluru (India)
🏢 Infosys BPM
📍 India