We are looking for a well-groomed and customer-oriented Steward Captain to supervise the service team and ensure smooth restaurant or café operations. The ideal candidate should have positive communication skills, leadership abilities, and a strong focus on guest satisfaction.
Key Responsibilities
Supervise stewards and service staff during daily operations.
Ensure proper table setup, food service, and timely order delivery.
Welcome guests and ensure a pleasant dining experience.
Take orders and coordinate with the kitchen and barista teams.
Handle guest queries, feedback, and complaints professionally.
Ensure cleanliness, hygiene, and grooming standards are maintained.
Monitor service quality and ensure adherence to company SOPs.
Assist with staff training, shift allocation,
and daily briefings.
Coordinate with the Shift Supervisor and Café Manager for smooth operations.
Ensure proper handling of billing and POS operations, wherever required.
Candidate Requirements
2–4 years of experience in restaurants, cafés, hotels, or QSRs.
Previous experience handling or supervising a service team.
Good communication and interpersonal skills.
Robust customer service and problem-solving abilities.
Qualified grooming and a positive attitude.
Ability to work in rotational shifts, including weekends and holidays.